Refund Policy

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At Serene, we prioritize customer satisfaction. However, please note that we do not offer refunds for products purchased through our website. All sales are final.

 

Handling Product Issues

If you receive a product that is damaged or if the wrong item was shipped, we are here to help. Please contact us within 7 days of receiving your order. We will assist you by:

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• Resending the Product: If the item is damaged upon arrival, we will send a replacement at no additional cost.

• Providing a Different Item: If you prefer, we can arrange to send a different product of equal value based on your request.

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